Eaglesoft: 7 Reasons Why It’s Essential for Managing a Dental Practice
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When Whitnee Baldwin agreed to come on board as office manager for a dental start-up 6 years ago, she did so with two stipulations. She wanted to be able to hire good people, and she would only work for the start-up if the dentist agreed to use Eaglesoft for the practice management software. Throughout her career, Baldwin has found Eaglesoft to be essential for managing the front office workflow, clinical processes, patient experience, and business performance of dental practices. Read on to find out the reasons why Baldwin needs Eaglesoft to do her job well.
1. Eaglesoft Supports Multitasking
The most stand-out feature of Eaglesoft for Baldwin is the ability to keep multiple patient accounts pulled up at a time. Most office managers don’t have the luxury of working on one task at a time until it is done, and then beginning the next task. Rather, you are constantly juggling tasks and being interrupted and pulled in a dozen different directions.
But whether she steps away from a task for a minute or an hour, with Eaglesoft, she can pick up right where she left off with a patient chart. She said, “That is a huge deal to me, especially when I’m moving and doing so much.”
2. Eaglesoft Provides Easy and Informative Reporting Options
A self-described “numbers person,” Baldwin said, “The job reporting is easy and seamless. I love how simple it is.” The reporting piece keeps her focused and saves her time. She especially likes the reporting options for production, collections, and adjustments. She loves that she can create or choose adjustment types. Eaglesoft supports integrations, and she said the fact that Eaglesoft integrates with Dental Intelligence makes her job easier.
When she comes in at the start of her week, she pulls up her Month-at-a-Glance (MAAG) and Week-at-a-Glance (WAAG). She said the snapshots, “give me so much information.” For example, she can project her new patients and make sure she is not running low on supplies or new patient swag. She can quickly see how she is doing on goals and where there is opportunity. She appreciates the time savings in that she doesn’t have to look in multiple places to find these numbers.
3. Eaglesoft Keeps the Team Engaged
Baldwin gives each of her providers a productivity goal that they can see in their MAAG and WAAG. Even if Baldwin herself is not in the office every day, her team members can watch their goals and numbers and keep up with them week-to-week and month-to-month. It keeps the team together and working toward common goals that benefit the practice.
It also empowers her team and gives everyone a part to play in the practice’s success. Baldwin said that her team can see the numbers for themselves and add their own input. She said this motivates her team. Rather than just hearing a number from her, they can see the numbers for themselves and work toward ever loftier goals. This team engagement toward individual and common goals has boosted the business. She said, “It’s put us in a position where we’ve grown by a million each year.”
4. Eaglesoft Provides Documentation to Help With Accountability.
Baldwin said, “My end-of-day and my end-of-month report keeps me focused and on track.” She appreciates how Eaglesoft documents every change or input into the system. For example, she can see if goals were increased, if something was deleted, or if an employee adjusted their time. She said this helps her to hold herself and her staff accountable. With a team of 28, Eaglesoft helps her keep track of employees with no need to babysit anyone.
5. Eaglesoft Improves Patient Relationships and Communication
Eaglesoft also helps with interactions between staff and patients. Baldwin cited Patient Alerts as an important feature to provide personable care. Eaglesoft allows you to customize alerts so that you can make special notes for staff to help provide a better patient experience.
For example, if a patient lost a spouse, the team would be alerted to that news. This way, the staff will be aware of the situation and the patient won’t have to explain it again and again. Patient Alerts can also be set up for high-anxiety patients. Baldwin said this feature makes them fully prepared to meet a huge variety of patient needs and personalities.
6. Patterson Dental Provides Responsive Customer Support
Baldwin called her support team at the Patterson Technology Center very responsive whether through chat or phone. She said, “I’ve had scheduled calls with the support team, and they’ve called me exactly on time. I’ve never had a bad experience with the support team ever. That says a lot.”
She also remembered the initial set up of Eaglesoft “like it was yesterday.” She said Patterson representatives came out and got everything set up the way they needed it for the business in one day, as well as providing training. When it was time for staff to log in, no one had any issues.
7. Eaglesoft Helps You Work Smarter, not Harder
Baldwin described the charting as top tier. Not only does this help with individual patient care, but it helps the office be more productive and efficient. Baldwin explained that treatment coordinators can pull up charts and see where efficiencies can be made. For example, a patient may be coming in for a cleaning, but could stay long enough to have a crown or fillings done the same day.
She said, “I look at the schedule like a puzzle, and ask myself how can we keep all these pieces together to make it full, without being exhausted?” Staff can check on cancellations and fill in those holes. Money Finder also helps because it can manipulate the schedule to get to the number they need. Overall, Eaglesoft’s charts and features help them keep the schedule full and productive.
Whatever your goals and challenges, Baldwin said Eaglesoft can help. She said, “It’s so customizable and user-friendly, even someone new to dentistry and front office work will find it easy to use”, and, like Baldwin, may soon find they don’t want to work without it.
Learn more about how Eaglesoft can help your practice be productive and profitable: pattersondental.com/eaglesoft
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